TERMS & PRIVACY
These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.
No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.
We are Sienna Alexander Limited.
Our registered office and our principal trading address is C11, 1 Chepstow Place, London, W2 4TE
Our email address is firstname.lastname@example.org
You are: a visitor to Our Website / our customer
THE TERMS & CONDITIONS
In this agreement:
“Carrier” means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.
“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.
“Our Website” means the entire computing hardware and software installation that is or supports Our Website.
“Goods” means any of the Goods we offer for sale on our Website
“Content” means any material in any form published on Our Website by us or any third party with our consent.
“Material” means Content of any sort posted by you on Our Website
1 Our contract with you
These terms and conditions apply:
1.1 So far as the context allows, to you as a visitor to Our Website; and
1.2 In any event to you as a buyer or prospective buyer of our Goods.
1.3 We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall despatch your order.
1.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
1.5 Unfortunately, we cannot guarantee that Goods advertised on our website are available.
1.6 If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
1.6.1 accept the alternatives we offer;
1.6.2 cancel all or part of your order;
1.7 If we owe you money on account of your cancellation, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of cancellation of your order.
1.8 The parties agree that sales placed and made via our website constitute a sale occurring in the United Kingdom.
2 Your account with us
2.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
2.2 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.
2.3 You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
2.4 We reserve the right to refuse you access to Our Website.
We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.
4.1 Deliveries will be made by post / a carrier instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery.
4.2 If we ourselves are not able to deliver your Goods within 20 days of the date of your order, we shall notify you by e-mail to arrange a later date for delivery and giving you the option of cancelling your order.
4.3 Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
4.4 Goods are sent by post. We will send you a message by email to tell you when we have despatched your order.
5 Cancellation of order / Return Policy
Items on the SALE page are FINAL SALE items and cannot be returned or exchanged
5.1 You may cancel your order at any time before we despatch your order or before the expiry of 14 working days from the date you receive your order, not including the day you received it.
5.2 Details of our after-sales service and guarantees, if any, are given on our website / in our catalogue.
5.3 If you cancel before we have sent the Goods, we will refund to you the price of the Goods and the cost of delivery, if any.
5.4 If you cancel after we have despatched the Goods, we will refund the price of the goods only.
5.5 If you cancel your order after we have despatched the Goods, you must return them to us within 14 days in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged.
5.6 You are responsible for the cost of returning them if your order was made outside of the UK. For the UK customers the return label will be issued upon request.
5.7 In order to cancel a contract in this way, you must give to us written notice of cancellation. For USA, UK and European customers: you need to email email@example.com specifying USA Returns, UK Returns or EUROPE Returns. Returns are free.
For Outside of the UK and Europe customers: you need to email firstname.lastname@example.org specifying INTERNATIONAL Returns. Items to be returned at your own cost within 14 days starting from the day when you received your order.
5.8 If you fail to return the goods, within 14 days, we will not be able to issue the refund for the goods as per our return policy.
5.9 If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation
5.10 If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them including tags still attached.
5.11 This paragraph does not affect your rights in the event that the Goods are faulty.
6.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.
6.2 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.
6.3 We give no warranty and make no representation, express or implied, as to:
6.3.1 the adequacy or appropriateness of the Goods for your purpose;
6.3.2 the truth of any Content on Our Website published by someone other than us;
6.3.3 any implied warranty or condition as to merchantability or fitness of the Goods for a purpose other than that for which the Goods are commonly used;
6.3.4 compatibility of Our Website with your equipment, software or telecommunications connection.
6.4 Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
6.5 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.
6.6 In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.
6.7 The above two sub paragraphs do not apply to a claim for personal injury.
7 Content and Intellectual Property Rights
7.1 We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
7.2 We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights, and shall remain the sole property of us and / or the other content provider. We will strongly protect those rights in all countries.
7.3 Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
7.4 You may not use our name or logos or trade marks or any other Content on any website of yours or that of any other person.
7.5 Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
8 Your email address
8.1 You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.
8.2 You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.
8.3 You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.
9 System Security
9.1 We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.
9.2 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.
9.3 You may not use any software tool for the purpose of extracting data from our website.
9.4 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
12 Miscellaneous provisions
This Agreement shall be governed by and construed in accordance with the law of United Kingdom. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
We take our customers privacy seriously and we will only collect and use your personal information as outlined below. Our Privacy Statement fully complies with the Data Protection Act 1998 and represents the industry’s best practice.
All orders on our website are charged in British Pound Sterling (GBP). Exact billing amounts for customers with non GBP bank accounts will depend on the individual bank's conversion rates at that time.
Personal information collected
Sienna Alexander Limited does not sell, share or trade customers personal information collected online with third parties. Personal information collected online will only be disclosed for internal use only.
Collection of Personal Information
When you create an Sienna Alexander account the personal information we collect may include your:
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number
- Date of Birth
The personal information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased from Sienna Alexander
- To update you on the delivery of the product and for customer support purposes
- To provide you with relevant product information
When you register as a user on Sienna Alexander website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.
Updating Your Personal Information
You can update your personal information anytime by accessing your account on Sienna Alexander website.
Security of Your Personal Information
Sienna Alexander ensures that all information collected will be safely and securely stored.
We protect your personal information by:
- Restricting access to personal information
- Maintaining technology products to prevent unauthorised computer access
- Securely destroying your personal information when it's no longer needed for our record retention purposes
Sienna Alexander uses SSL (secure sockets layer) encryption technology when processing your financial details. Sienna Alexander store is certified Level 1 PCI DSS compliant.
Disclosure of Personal Information
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from Sienna Alexander website.
In exceptional circumstances Sienna Alexander may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
Sienna Alexander is committed to complying with the Privacy Act and the National Privacy principles.
If you believe that your privacy has been breached by Sienna Alexander please contact us at email@example.com and we will resolve the issue.
Collection of Computer Data & Cookies
When you visit Sienna Alexander, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
- Your computer's IP address
- Browser type
- Webpage you were visiting before you came to our site
- The pages with in Sienna Alexander you visit
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information. The Sienna Alexander website also places cookies (small data files that collect information about browsing behaviour) on your computer or handheld device. We may also use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads we serve you and what ads you clicked on. By using and browsing the siennaalexander.com you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies by changing your cookie settings.
Sienna Alexander reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at firstname.lastname@example.org
What Are Cookies?
Google AnalyticsWe use this to understand how our site is being used in order to improve the user experience. All data collected is anonymous. Further information on Google Analytics can be found at: www.google.co.uk/intl/en/analytics/privacyoverview.html
Google Double-clickWe use this to provide a mechanism to understand how users interact with our site when they arrive from Organic or Paid Searches. Further information on Google Analytics can be found at: www.google.com/policies/privacy/ads
Google AdwordsWe use this to monitor the effectiveness of our Paid for Advertising on Google. Further Information on LinkedIn can be found at:www.google.com/policies/privacy/ads
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 90 days and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.
How to control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
You can opt out of customized ads by visiting:
To opt-out of Google Analytics:
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website (or, for third party cookies, visit http://www.youronlinechoices.com/).
If you use our website without opting out, it means that you understand and agree to data collection for the purpose of marketing ads to you.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
· Pay later.
· Slice it.
Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.