FREE SHIPPING | FREE RETURNS IN THE US

SHIPPING & DELIVERY

WE OFFER FREE  WORLDWIDE STANDARD SHIPPING ON ALL ORDERS

 

STANDARD SHIPPING : FREE

- FREE Standard Shipping: 3-9 business days

Please allow up to 1-2 business days for your order to process. Please note that Saturdays, Sundays, and holidays are not included in shipment time.

You will need to SIGN FOR your package. It will not be left in the mailbox. 

We do not ship to PO Boxes. 

EXPRESS SHIPPING : $20

- Express Shipping: Orders placed before 3pm (London time) Monday to Friday will be delivered within 1-3 business days.

Please allow up to 1-2 business days for your order to process. Please note that Saturdays, Sundays, and holidays are not included in shipment time.

*Please note that these are estimated delivery times only, therefore SIENNA ALEXANDER is not guaranteeing delivery dates. 

TRACKING

Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is currently located HERE

WHERE WE SHIP

We ship worldwide except for the following countries: Russia, China.

DUTIES AND TAXES OUTSIDE THE EUROPEAN UNION AND THE USA

Please note that the customer is responsible for paying customs, duties, and/or VAT. Once the package leaves the European Union, we have no control over how much these charges will be. If a package is refused and we are charged for returned shipping and/or duties, that amount will be deducted from the original order before a refund is credited). 

MY PACKAGE WAS STOLEN, WHAT DO I DO?

We are not reliable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable. Certain misunderstandings may apply but evidence must be recorded, please contact customercare@siennaalexander.com and we will try our best to assist you with this matter.

 If you have further enquires about shipping & delivery please email customercare@siennaalexander.com