SHIPPING TIMES NOT AFFECTED BY COVID-19

FREE SHIPPING | FREE RETURNS IN THE US

SHIPPING & DELIVERY

WE OFFER FREE STANDARD SHIPPING ON ALL ORDERS IN THE UNITED STATES AND CANADA

 STANDARD SHIPPING : FREE

- FREE Standard Shipping: 4-9 business days

Please allow up to 1-2 business days for your order to process. Please note that Saturdays, Sundays, and holidays are not included in shipment time.

We do not ship to PO Boxes. 

EXPRESS SHIPPING : $30

- Express Shipping: Orders placed before 3pm (London time) Monday to Friday will be delivered within 2-4 business days.

Please allow up to 1-2 business days for your order to process. Please note that Saturdays, Sundays, and holidays are not included in shipment time. 

TRACKING

Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is currently located HERE

DUTIES AND TAXES:

You don’t need to pay customs charges to receive a package in the US or Canada due to the customs agreement between our countries. The price you pay at check out is the final price/ no extra charges.

MY PACKAGE WAS STOLEN OR LOST BY THE COURIER, WHAT DO I DO?

If your package is lost by the courier during delivery, we take a full responsibility for that. It will be either reshipped to you or the full amount will be refunded as per your request. Please contact customercare@siennaalexander.com as soon as possible. 

We are not reliable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully delivered - we are not held responsible if your package has been misplaced. Stolen packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded, please contact customercare@siennaalexander.com and we will try our best to assist you with this matter.

If you have further enquires about shipping & delivery please email customercare@siennaalexander.com